Nxtranet's eOrder Solutions help provide the means to shorten the distance between our client's ideas and action. Through our experienced personnel, Nxtranet delivers excellence across the e-business framework through both organic competencies and strategic alliances.

E-business services from Nxtranet constitute the building blocks of client success in the new Internet economy. Explore each of Nxtranet's offerings - see how we lay the foundation for applying the e-transformation processes to traditional business structures.

Nxtranet provides software and services to help manufacturers of complex products streamline their selling and customer service processes from inquiry to order. Nxtranet Web CRM solution digitizes selling process and captures an organization's tribal knowledge to provide online product selection, configuration, quoting, and ordering capabilities for new products and aftermarket parts and services. Nxtranet Web CRM easily integrates to existing business systems and provides in-depth sales reporting capabilities. Many leading manufacturers, have implemented Nxtranet's Web CRM to substantially reduce selling costs and to improve customer service.

• Product Configurator
• Pricing & Quoting
• Order Management
• Sales Reporting
• Contact Management
• nxtCatalog with Content Management
• ERP Integration

Manufacturers save 2-4% of revenue and grow sales by automating front-end sales processes, including application engineering, quote and order processing, marketing, customer service and aftermarket services.

Manufacturers are leveraging Nxtranet CRM to achieve four primary business objectives - each driving revenue growth and margin expansion.

• Enable Sales and Service Collaboration with Dealers and Distributors:
  It is estimated that nearly 70-80% of a manufacturer's revenue is driven through the distributor and dealer channel. On top of that, IDC estimates that in 69% of cases, a distributor is predisposed to recommend a specific brand of product, whereby the end-customer accepts that recommendation 96% of the time. With this business dynamic as a backdrop, manufacturers are rethinking their approach to distributor and channel strategies. Manufacturers are leveraging PRM (Partner Relationship Management) as a platform to ensure collaboration between them and their distributors across sales, service and marketing activities to ensure timely, consistent and high quality customer service. PRM provides manufacturers with a highly effective medium for communicating with their distributors and ensures that distributors have the necessary information and skills to increase win rates on deals and to provide high-quality, consistent service to their joint customers.
• Improve Field Sales Effectiveness and Collaboration:
  Most industrial manufacturers have a small number of large customers that they serve directly. Throughout the industry, growth is highly dependent on selling more products to the same customers. Many industrial manufacturers are selling multiple products into the same customer accounts at the same time. However, because these sales processes and product information are managed independently, most manufacturers are struggling to benefit from potential corporate synergies. Industrial manufacturers are leveraging CRM as a platform to address these challenges. By delivering a unified view of customer and product information, CRM enables a manufacturer's sales teams to collaborate and coordinate on customer sales interactions. In addition, CRM provides sales teams with a suite of tools allowing them to conduct a needs analysis session, recommend appropriate solutions, and accurately configure quotes and orders - thus improving the efficiency and effectiveness of its sales team.
• Improve Product, Quote and Order Configuration:
  Most industrial manufacturers have extremely complex product offerings that are either build-to-order and / or engineer-to-order. Regardless, these product offerings have hundreds if not thousands of options thus creating an even more complex and extended sales cycle. Given the complexity most manufacturers take weeks to configure a solution and quote which draws out the sales cycle. Even with this time, manufacturers do experience inaccurate pricing and product configurations leading to order errors, returns and dissatisfied customers. Each of these costly to the manufacturer - impacting the top and bottom line. Industrial manufacturers are turning to CRM to address these challenges in ensuring their complex orders and quotes are accurate, complete, and valid. CRM enforces business rules while delivering context-based messages that facilitate up-selling and cross-selling, leading to higher value orders. Used internally to improve sales productivity and order accuracy, or externally via a company's Website to help guide buyers through product selection and customization, CRM allows customers, employees and partners to configure the ideal solution for each customer's needs.

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